As a UK consumer you can cancel your order within 14 days of the day you receive it, without giving a reason.
Email [email protected] with your order reference and say you want to cancel. A clear statement is enough - you do not need to use any particular form of words.
Send the goods back within 14 days of telling us. We refund you within 14 days of receiving them, or of you showing us you have posted them, whichever comes first.
You get the full item price plus the standard outward delivery cost back. We refund to the original payment method through PayPal.
If you chose an upgraded or express service, only the standard delivery cost is refunded - the difference for the faster service is not.
You pay the cost of return postage, unless the item was faulty, damaged, or not what you ordered.
You can handle goods as you would in a shop. We may reduce your refund if you have used them beyond what is reasonable to inspect them - for example, if an item comes back damaged or used.
Tell us within 30 days and we cover the return postage. You can choose a replacement or a full refund, including delivery. This is a legal right and it stands regardless of the 14-day cancellation window.
If a fault appears after 30 days, contact us anyway. Under the Consumer Rights Act 2015 goods must last a reasonable time, and we will work out the right remedy with you.
If an item was personalised or made to your specification, the 14-day cancellation right does not apply. Nothing on sale at present is personalised, so in practice this does not affect your orders.
