Everything is posted by Royal Mail, because they handle tracked delivery well and we can give you a tracking number rather than an optimistic guess.
The price you pay is the real Royal Mail rate for your country and the weight of your parcel, plus a small handling charge. It is calculated at checkout and shown to you in full before you pay. There are no surprise charges after the fact.
| service | typical transit |
|---|---|
| Royal Mail Tracked 48 | 2 to 3 working days |
| Royal Mail Tracked 24 | 1 working day |
| Tracked 48 with Signature | 2 to 3 working days, signed for |
| Tracked 24 with Signature | 1 working day, signed for |
The service available to you is chosen at checkout based on what is going where. All UK services are tracked.
We send internationally by Royal Mail International Tracked. Typical transit after posting:
| destination | typical transit |
|---|---|
| Europe | 3 to 5 working days |
| Rest of world | 6 to 7 working days |
These are Royal Mail's published times and are not guaranteed. Customs can hold a parcel, which we cannot control or predict.
If you are outside the UK, your parcel may attract import duty or tax. Any such charge is yours to pay, and we cannot tell you in advance what it will be. If a parcel is returned to us because charges were not paid, we refund the item price but not the postage.
Orders are usually posted within two working days. If something will take longer - an out-of-stock item, for instance - we email you to say so rather than leaving you guessing.
Every service we use is tracked. You get a tracking number once your parcel is on its way.
Royal Mail asks that you allow 10 working days from posting for UK parcels and 25 working days for international before treating a parcel as lost. If it has not turned up by then, email [email protected] and we will chase it and, if it is genuinely lost, replace or refund it.
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